Terms & Conditions

Crimea Tours is a trade name of Crimea Marvel Quest (hereinafter referred to as the (COMPANY). The user of this site is hereinafter referred to as the (USER) and/or TOUR PARTICIPANT.

The USER´s access to and use of the Site is subject to the following terms and conditions and all applicable laws. By accessing and browsing the Site, you accept, without limitation or qualification, the Terms and Conditions and acknowledge that any other agreements between the USER and the COMPANY are superseded and of no force or effect.

The USER should assume that everything the USER sees or reads on the Site is copyrighted and may not be used except as provided in these Terms and Conditions or in the text on the Site without the written permission of the COMPANY unless otherwise noted. The COMPANY neither warrants nor represents that your use of materials displayed on the Site will not infringe rights of third parties not owned by or affiliated with the COMPANY.

The COMPANY hopes that the USER will find this Web site to be useful and reliable; however, the COMPANY cannot guarantee the following: that the content or other information provided through the service will always be accurate or up-to-date, that any of the functions of the service will always be error-free, although the COMPANY aims to do its best to provide the most accurate information as possible. If the USER sees errors on this website, please contact us right away.

Images of people, places, and products displayed on the Site are either the property of, or used with permission by, the COMPANY. The use of these images by the USER, or anyone else authorized by the USER, is prohibited unless specifically permitted by these Terms and Conditions or specific permission provided elsewhere on the Site. Any unauthorized use of the images may violate copyright laws, trademark laws, the laws of privacy and publicity, and communications regulations and statutes.

This Web site may contain links to other Web sites. The COMPANY is not responsible for the content, privacy practices, or accuracy of: opinions expressed in or any other aspects of such Web sites. Such Web sites are not investigated, monitored, or checked for accuracy or completeness by the COMPANY.

All information contained on the COMPANY´s website, has been compiled from up to date details and the COMPANY has taken care to ensure its accuracy. There may however be occasions when an advertised facility is either modified or unavailable. Such situations may be dictated by local circumstances, necessity for maintenance, local construction work, water shortages, adverse weather, fuel shortages, power cuts, and other circumstances beyond the COMPANY´s control. If the COMPANY is advised of this, the COMPANY will of course inform the USER as soon as possible, but the COMPANY cannot be held liable in such circumstances.

The hotel or property is booked for normal holiday or business travel use only. The number of occupants must not exceed the maximum occupancy as stated unless prior permission is given for a baby cot or similar. Pets/animals are not allowed except by prior consent of the owners/operators. The USER should please ensure that on vacating the property or hotel the accommodation is left as the USER found it, clean and tidy, removing all personal belongings, food, groceries, refuse/rubbish.

Conduct

All visitors are required to conduct themselves in a manner, which is acceptable to both the local management company, and to fellow visitors. Disruptive behavior caused by loud music and/or late night/early morning rowdiness will not be tolerated. Failure to comply with this request will result in the USER being ejected from the property without notice. The USER understands and accepts this.

Cancellation by the USER. Notice of cancellation must be made in writing to the COMPANY. Cancellations are stated and subject to cancellation fees as stated in these Terms and Conditions.

The property is reserved only for the number of people stated in the reservation form. Extra persons are allowed only with the COMPANY´s permission. It is the USER´s responsibility to ensure that all his or her documentation is in order. Please, check it carefully.

Accommodation Availability

All accommodation offered is subject to availability at the time of booking. If for any reason the accommodation originally reserved is not available, the COMPANY undertakes to provide alternative accommodation of a similar standard. The USER understands and accepts this. If a hotel accommodation that was offered and paid for is unavailable, the COMPANY will offer alternative accommodation or a full refund on request usually within 2 days of submitting the USER´s order.

The COMPANY may at any time revise these Terms and Conditions by updating this posting. The USER is bound by any such revisions.

Immediate Check-In at hotels, late check-out

The COMPANY requests that hotels do their utmost to facilitate immediate check-in for its travelers, however, this is not guaranteed. Most hotels allow check-in to take place during the mid-afternoon. Usual check in time is at 13:00 and check out is at 12:00. Should the USER choose to have his or her room ready for immediate check-in, the COMPANY can arrange this for an additional charge. Please contact the COMPANY for details and prices.

Travel Insurance

Which provides cancellation coverage, medical coverage and protection against lost or damaged luggage, is not included in the prices of the COMPANY and is strongly recommended.

Payment policy

There are two payment options:
1. 100% deposit at the moment of booking by credit card or bank transfer with 5% discount
2. 30% deposit at the moment of booking by credit card or bank transfer
70% paid no later than 31 days before departure by credit card or bank transfer
The prices are in USD.
Credit card payments are subject to 3% surcharge.

Cancellation policy

61 or more days before departure - 15% of the entire package will be charged.

60-15 days before departure - 30% of the entire package will be charged.

14 days or less before departure or no-show - 100% of the package will be charged.

Claims and Refunds

Refunds are not made for any missed services except for verifiable extenuating circumstances. Please see our Limits on the COMPANY´s Responsibility on this page. For verifiable claims to be considered, they must be received in writing within 14 days of the termination of the program and be accompanied by supporting documentation and/or a statement from the Operating Company verifying the claim. Any adjustment considered will be based on the actual price of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. The COMPANY will not accept any liability for any claims that are not received within 14 days of the termination of a travel program.

Limits on the COMPANY´s Responsibility. The COMPANY, its employees, shareholders, officers, directors, successors, agents and assigns (collectively the COMPANY), does not own or operate any entity which is to or does provide goods or services for your trip. It purchases transportation, hotel and other lodging accommodations, restaurant, ground handling and other services from various independent suppliers. All such persons and entities are independent contractors.

In addition, the COMPANY is not responsible for the personal belongings and valuables of the USER left in hotel rooms or apartments. The USER accepts that he or she is responsible for all of his or her own personal belongings and valuables throughout the stay and will not hold the COMPANY liable in case of theft or damage.

As a result the COMPANY is not liable for any negligent or willful act of any such person or entity or of any third person. The USER understands and agrees to this. The USER also agrees not to seek damages for any reason whatsoever from the COMPANY.

In addition and without limitation, the COMPANY is not responsible for any injury, loss, death, inconvenience, delay or damage to personal property in connection with the provision of any goods or services whether resulting from but not limited to acts of God or force majeure, illness, disease, acts of war, civil unrest, insurrection or revolt, animals, strikes or other labor activities, criminal or terrorist activities of any kind, overbooking or downgrading of services, food poisoning, mechanical or other failure of aircraft or other means of transportation or for failure of any transportation mechanism to arrive or depart on time.

TO THE FULLEST EXTENT ALLOWED BY APPLICABLE LAW, THE USER HEREBY WAIVES, DISCLAIMS AND RELEASES THE COMPANY, ITS SUBSIDIARIES, PARENTS AND AFFILIATES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, SUCCESSORS, AND ASSIGNS, FROM ALL CLAIMS OF ANY KIND (SPECIFICALLY INCLUDING ANY AND ALL CLAIMS FOR ACTUAL, INCIDENTAL, CONSEQUENTIAL, PUNITIVE OR EXEMPLARY DAMAGES, ATTORNEYS´ FEES AND COSTS, OR CLAIMS FOR INTEREST, EVEN IF THE COMPANY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES), RELATED TO, OR ARISING FROM, DIRECTLY OR INDIRECTLY, THE USERS ACCESS TO (OR INABILITY TO ACCESS) THIS SITE OR THE USE OF ANY INFORMATION, FEATURES, MATERIAL OR SERVICES CONTAINED THEREIN. WITHOUT LIMITING THE FOREGOING, EVERYTHING ON THIS SITE IS PROVIDED TO YOU "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE OR NON-INFRINGEMENT.

THE COMPANY´S TOTAL LIABILITY UNDER THIS AGREEMENT SHALL BE STRICTLY LIMITED TO THE MINIMUM AMOUNT ALLOWED BY APPLICABLE LAW, AND UNDER NO CIRCUMSTANCES SHALL THE COMPANY´S TOTAL LIABILITY EXCEED FIVE US DOLLARS ($5.00). THIS LIMITATION IS THE COMPANY´S CUMULATIVE TOTAL LIABILITY FOR ANY AND ALL LIABILITY TO YOU OR ANY OTHER PARTY FOR ANY LOSS OR DAMAGES RESULTING FROM ANY CLAIMS, DEMANDS OR ACTIONS ARISING OUT OF OR RELATING TO THIS AGREEMENT, THIS SITE, OR ANY INFORMATION OR MATERIALS ACCESSIBLE ON OR FROM THIS SITE.

BY OFFERING FOR SALE TRAVEL TO PARTICULAR DESTINATIONS, THE COMPANY DOES NOT REPRESENT OR WARRANT THAT TRAVEL TO SUCH DESTINATIONS IS SAFE, ADVISABLE OR WITHOUT RISK, AND IS NOT LIABLE FOR ANY DAMAGES OR LOSSES THAT MAY RESULT FROM TRAVEL TO SUCH DESTINATIONS.

Travel Advisories

It is the responsibility of the USER to become informed about the most current travel advisories and warnings. In the event of an active Warning against travel to the specific destinations location(s) of the trip, should the USER still choose to travel, notwithstanding any travel advisory or warning, the USER assumes all risk of personal injury, death or property damage that may arise out of the events like those advised or warned against.

The USER shall defend and indemnify the COMPANY and any Service Providers and their respective parents, subsidiaries, affiliates and each of their officers, directors, employees and agents from and against any claim, cause of action or demand (including reasonable legal and accounting fees) brought by the USER or a third party as a result of THE USER´S use of this site or the USER´S use of any services offered on this site.

Payment

The COMPANY accepts all major credit cards, bank transfers, and cash payment. Payments for all services must be made in accordance with the terms above. The prices are in USD.

 Additional Hotel Charges

The USER is responsible for all other charges not included in the USER´s voucher (meals, phone calls, laundry and mini bar, etc.). These payments must be made directly to the hotel at check out.

Errors

The COMPANY cannot be held responsible for any costs incurred as a result of incorrect dates or data input by the USER. It's the USER's responsibility to supply the correct dates and information for all services requested.

Passports and Visas

Passports and visa are the USER's responsibility. Visas are required for ALL travelers to Russian Federation except citizens of countries that have a "no visa" agreement with Russian Federation. The COMPANY offers a service on the COMPANY's website for the USER to obtain visa support letters (invitation) for Russia. Visa support letter (invitation) will allow the USER to obtain a visa from the USER's preferred Russian Consulate. The USER should check with his or her local Russian Consulate for full details of current requirements and charges.

Please note that only the Consulates of Russia have the authority to grant visas and the granting of a visa is entirely at their discretion. The COMPANY cannot be held responsible for the actions of the Russian Consulates or visas and passports lost in the mail.

Changes to the USER´s reservation

If the COMPANY cause any change to the USER´s travel arrangements within 7 days of arrival and after confirming a requested service, the COMPANY undertakes to offer a similar or superior standard of accommodation without additional cost to the USER, or a prompt and full refund of all monies paid. In the highly unlikely event that it is not possible to provide accommodation of a similar or superior standard, the COMPANY will offer a prompt and full refund of all monies paid, unless the cause is by reason of force majeure.

Contact details

If the USER fails to provide his or her correct email address and telephone number with country code, the COMPANY cannot be held responsible for the failure by the USER to receive documents and messages concerning the status of the USER´s reservation. The COMPANY reserves the right to cancel reservations when the COMPANY is unable to contact the USER if necessary.

Privacy policy

We receive from you only the information you provide by registering on our website, including surveys, bookings and request for services. The information collected is used by the COMPANY solely to form your order.

All credit card payments processed by the COMPANY are encrypted with the latest version of SSL technology. This means that your credit card information is sent through a secure server where the information gets encrypted and are then sent to the pay system that receives the payment. Only in this system can your credit card information be decrypted. Based on the agreement, the use of your personal information such as your name and email address may be used for promotional services and email marketing campaigns. The COMPANY does not release any of your information to third parties.

PAYMENT OF THE COMPANY´S SERVICES CONSTITUTES ACCEPTANCE OF THE TERMS AND CONDITIONS SET OUT HEREIN. 

Crimea marvel quest

Moscow, Nizhnyaya Pervomajskaya street 42-95

Mobile: +7(958)834-3029

info@crimeatravels.com